Replacement Policy

1. Eligibility for Replacement

Products are eligible for replacement only if:

• They arrive damaged, defective, or not as described (Must be notified within 48hrs)
• They develop a manufacturing fault (Must be notified within 48hrs)
• A wrong item or model was delivered (Must be notified within 24hrs)

2. Non-Eligible Conditions

Replacement requests will not be accepted if:

• The item is damaged due to misuse, mishandling, unauthorized repairs, or power fluctuations
• The item shows signs of wear and tear unrelated to manufacturing defects
• The request is made after 3 days from the delivery date
• The item is returned without its original packing accessories or proof of purchase

3. Replacement Process

• Contact customer service via hotline or email with order details.
• Pack the item securely and hand over to our courier or collection team.
• Inspection & Approval: Once your return is inspected and approved:
  • A replacement unit will be sent to you within 3–5 working days, subject to availability.
  • Snap.lk shall be solely liable to bear all courier or delivery service charges for valid replacements.
  • If the same model/variant is unavailable, a credit note or refund will be offered (as per our Refund Policy).

Customers are advised to check product dimensions, capacity, and features before purchase.